Refund Policy

The short version

If you upgrade to Pro (monthly or annual) and it's not what you expected, email [email protected] within 7 days of your first Pro charge and we refund in full. No questionnaire, no phone tree, no retention agent trying to save the sub.

What's covered by the 7-day refund

• First-time Pro monthly upgrade — full refund of the last charge if requested within 7 days.
• First-time Pro annual upgrade — full refund of the annual charge if requested within 7 days.
• Founding-tier annual sub ($49.90/year forever) — full refund within 7 days, OR prorated refund (days used) up to 30 days after purchase.

What we can't refund

• Renewals. If you've been on Pro for 2+ months and your monthly card auto-renewed, we don't refund that renewal — but we'll always cancel your sub immediately and downgrade to Free (your public page stays live).
• Free-tier accounts. Nothing to refund — you haven't paid anything. Downgrade or delete your account any time from the mobile app or dashboard.
• Third-party fees. If your bank charged a currency-conversion fee, that's between you and them — we can't refund what we never received.
• Chargebacks past 7 days. Please email us first. Filing a chargeback outside the refund window triggers a Stripe dispute we're forced to defend, which auto-locks your account. A polite email always gets a faster answer than a bank dispute.

How to request a refund

1. Email [email protected] from the email on your EchoSlam account (or WhatsApp us — either works).
2. Include your username (the part after echoslam.io/) and the date of the charge you want refunded. That's it — we don't need a reason.
3. Refunds hit your card within 5–10 business days depending on your bank. Stripe emails you when it processes.

After you downgrade

Your public page stays live on the Free plan. Pro-only visual features (gallery, custom colors, social links, banner image) get hidden from public view — but the data stays in your account. If you re-subscribe later, everything comes back exactly as it was.

Fair-use edge cases

We're a solo-founder company. If your situation isn't clearly covered above — team upgrades, agency ownership disputes, moved off a Founding tier by accident — just email us. We treat these case by case in favour of the customer.